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FAQ

Bathroom Vanities Shop FAQs

How do I place an order?

ONLINE: You can place an order online via our secure merchant account system

PHONE: You can place an order by phone - just call our professional sales specialist at 1-800-616-9958
 
What are my payment options?
We accept all major credit cards, personal check, and Paypal.
 
Sales Tax
Sales tax will be charged on all orders shipped to California (CA).
 
Is it safe for me to use my credit card when I order?
Yes, we use a completely secure merchant account system.
 
When does my credit card get charged?
When you place an order online, there is a hold that is authorized on your credit card for the amount of your purchase. Once we confirm the availability of your purchase, we charge your credit card. If your item(s) are not in stock, you will be notified by our sales specialist.
 
Order Confirmation
You will receive an email confirmation when you place your order. In addition, you will be emailed tracking information for your order once it has been shipped.
 
How do I cancel my order?
To cancel an order, please call client service. Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy. 
 
FREE Shipping – Really?
We offer FREE Shipping via ground freight within the contiguous United States. If you need an order expedited, please contact client service for additional freight options.  
 
Do You Ship to Canada?

We only ship to the lower 48 states.

 

How Will My Order Ship?

Most items require delivery via common carrier due to the size of the products, which means a truck freight company will be delivering this item. To provide a higher level of service the shipper will work with you directly to arrange for a time and date of delivery.
 
The common carrier drivers will bring your purchase to your delivery address for curbside delivery. The driver will not bring the shipment into your home or up any stairs. Drivers are expected to notify you of a delivery time and day and your delivery service options, so you can have the appropriate help available to get purchases into your home if necessary.
 
Please keep in mind that you may need a couple of people to help unload it depending on the level of delivery service. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house if it is not included in your shipping charges. You can work with the shipper directly to arrange for any additional delivery services that you would like to take advantage of. You will be responsible for directly paying the truck freight carrier for these additional services.
 
Our goal is to have your purchase arrive as quickly as possible and in excellent condition. Please inspect the merchandise thoroughly prior to the delivery driver's departure. If the item is damaged, please write "Damaged" on the signature slip.
 
When Will My Order Arrive?
Items ship from the manufacturer within 5-7 business days. If the items are in stock, you should receive your order within 2-3 weeks from the date of purchase. Stock changes frequently. We will provide an estimated ship date when you place your order, which is subject to change on occasion.
 
If you need your order quickly, call us with the item numbers and our sales specialist will work with you to expedite your order. 
 
Returns & Exchanges
Client satisfaction is our top priority. Our goal is to make the process of returns and exchanges simple and hassle-free. We have outlined our policies below, or call our Client Service help line for personal attention at 1-800-616-9958.
 
How do I return my order?
Please see our Refund Policy
  
If Shipped via Truck Freight or White Glove:
Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
 
If you have already accepted the package and you find that your purchase is missing parts or has minor defects/flaws, please contact us immediately and we will ship out new parts or work on a resolve to your satisfaction.
 
If your item is problematic due to a manufacturer's defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it to your satisfaction.
 
IMPORTANT: Please inspect your order upon delivery and make note of any damage or missing items on the delivery receipt provided by the freight driver. It is important that you keep all original packaging if a return or exchange is needed.
 
Using Promotional Codes
When applicable, you may enter a promotional or discount code upon checkout for additional savings.
 
Will my item look exactly like the picture?
Bathroom Vanities Shop makes every effort to provide high quality images, and measurements to assist you in selecting your furniture. Keep in mind that all products are individually handcrafted, therefore, can vary in color. Sometimes measurements are rounded off, and occasionally they will vary slightly from the description. If precise dimensions or colors are critical to your order we suggest contacting us by phone or e-mail in order to further assist you. Please note: We are not responsible for color variations or measurements that are slightly off (three inches or less). All Returns will be subject to our return policies & fees.
 
Will the furniture require assembly?
All products are shipped fully or partially assembled. Furniture will be shipped with all necessary fasteners, and can be assembled with easy to follow instructions. For products containing plumbing, we suggest that you contact a certified plumber to perform the final installation.
 
Gift Certificates
If you return an item that was purchased with a gift certificate, you will receive an in-store credit for the amount of the gift certificate.
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